Org Marketing Statement

People want to be treated like individuals. At Cigna, we get that. That’s why
we embrace and encourage peoples’ uniqueness, helping to give them the
strength and confidence to show the world who they really are. The coverage,
expertise and services we provide are at the very core of how we help people
achieve their full potential – and ultimately, improve their health, well-
being and sense of security.

But before we can accomplish any of that, we have to have the right people in
place. People like you.

Skills, experience, talent and creativity like yours enables us to develop the
meaningful, innovative solutions our customers value and expect. That’s why
we’re committed to recruiting, motivating and nurturing the best and the
brightest, whether you have industry experience or not. We’re growing a
workforce as unique and diverse as the millions of customers we proudly serve
around the world – one individual at a time.

Role Summary

Our Team
Cigna is expanding its deployment of analytics across the business as we
fulfill our mission to help the people we serve improve their health, well-
being and sense of security.  Cigna's Analytics Department is a central,
shared research and analytics service that enables fact-based decision making
to enable our customer-centric strategy.  As such, we identify opportunities,
address problems, and answer questions with credible research and
methodologies.  Our 5 core competencies and scope of services are:

• Advanced trend analytics to answer what happened?”


• Root cause statistical analyses to answer why did this happen?”


• Predictive modeling to answer what will happen next, and under what circumstances?”


• Data mining and pattern analysis to answer where are the opportunities?”


• Innovation processes and pilot campaigns to answer how can we have more favorable impact on our customers?”
  Each of these questions is answered with a variety of quantitative and
  qualitative research and analytic competencies – from survey research, to
  customer interviews, to literature searches, to big data statistical analysis,
  to campaign management analytics, to a combination of many of these.  By
  partnering with the business lines, these competencies enable efficient and
  effective decision making to allow us to constantly improve our customer
  experience and achieve our enterprise goals.

The Role
The primary responsibility is to utilize research and analytics to enable
Cigna's corporate healthcare delivery system strategy.  As such, the person is
to lead the research and analytics partnership with Cigna's Total Health and
Network, Pharmacy, and Disability Departments to define, scope, prioritize,
and directly lead the execution of analytic research and development efforts.

Strategy

The Director is to define, lead, and manage customer insights to enable
Cigna's Segment strategies and tactical execution in the business operations.
The Director is to partner with senior management to:

1. Understand strategic goals, tactics, propose alternative approaches, define objectives and definition of success


2. Identify research and analytics required to achieve strategic goals, and facilitate prioritization with leadership


3. Build and execute the research and analytics plan that addresses these information needs and priorities.  

Responsibilities include the need to lead stakeholders to influence and shape
corporate and delivery system strategy.  This requires a deep partnership with
internal stakeholders including Product and Operations to implement novel
ideas that will improve their value proposition and strengthen our market
proof points and to influence and contribute to their strategic plans and
priorities.  This requires persuading organizational leaders (CMO, Product and
Operations Directors, etc) who may have different baseline priorities on the
value of changes to their plans.   Also requires a deep partnership with
external stakeholders including consultants, physician groups and hospitals,
employer clients.

The Director is also responsible for creating the research and analytics
strategic roadmap (addressing people, process, and technology) to enable the
overall corporate strategy and efficiently and effectively execute on the
necessary research and analytics.  This requires obtaining agreement and
support from business partners to support investments.  This also requires
development and execution of the people strategy” that addresses recruitment,
staff development, motivation, retention, and continuous improvement efforts.
On behalf of the business, the Director has accountability to develop business
requirements, map business goals to necessary capabilities, identify gaps, and
propose solutions to drive the development and improvement of data, data
systems, and software needed to support the function.   Core areas include:

Research and Analytics

Research and analytics requires a variety of quantitative and qualitative
research and analytic competencies.  These include data gathering (via
surveys, customer interviews, focus groups, literature searches), and data
analyzes (conjoint analysis, big data” statistical analysis and modeling).
Some of the insights research and analytics will be under the direct
leadership of the Director (either by staff scientists or vendors).  The
person in this position will be responsible to lead all delivery system
research and analytics.  These responsibilities include:

• Lead the successful support of software development lifecycle for production applications related to physician and hospital profiling, ACOs, and tiered benefits


• Support field team advanced trend analytics for ACOs


• Lead the design of test and learn” pilots and campaigns with health care professionals across the network and within Collaborative Accountable Cares (Cigna ACOs)


• Design and implement evaluative programs that assess professional cost efficiency, quality, clinical outcomes, and patient satisfaction

Collaborations

This role will be highly-matrixed and the Director will partner with other
research groups (Predictive Modeling and Data Mining Center of Excellence) and
othercollaboration partners include Total Health and Network, Marketing,
Business Segments, Product, Finance, and Information Management/Information
Technology.

The person will also be responsible for collaborations with Cigna
International, specifically to understand how best practices, models and
potentially resources can be shared across the enterprise.  This includes
facilitating regular collaboration forums between Cigna US and International
research and analytical resources to share work and investigate areas of
opportunity and best practices.

To perform these duties, the Director will also need to:

• Conduct interviews with accountable business segment and business operations to understand and prioritize business initiatives


• Manage a single intake function for delivery system research and analytics


• Identify and align the most appropriate research and analytical work to business needs


• Translate and present complex analyses (propensity score matching, logistic regression, power analyses, etc) to audiences with varying backgrounds (CMO, Product, Underwriting, managers)


• Assist Product in translating broad strategies into specific objectives and action plans; ability to translate business problems into actionable projects that may leverage statistical methods


• Identify opportunities for operational, efficiency, and effectiveness improvements


• Instruct business owners on the process to build hypothesis and potential test topics and to identify the primary levers in their businesses


• Oversee design, sizing and selection of pilots


• Facilitate collaboration with Cigna International Analytics


• Develop of market proof points and performance guarantees


• Recruit, lead, coach, and develop staff

The incumbent will advance an optimal practice research and analytics approach
that delivers against Cigna's customer-centric strategy.  As such, the ideal
candidates will offer:

• 15+ years related experience and advanced degree required in a quantitative science discipline requiring basic and applied research and analytics (for example, educational background in a relevant discipline such as epidemiology, actuarial sciences, health services research, and/or economics).


• Demonstrated working knowledge of physician, hospital, ancillary contracting involving pay for performance (P4P) and pay for quality (P4Q), Patient Centered Medical Home/Accountable Care Organizations (PCMH and ACOs)


• Deep working knowledge of healthcare data (at detail level for Eligibility, Medical/Pharmacy/Capitated encounters, Inpatient Confinements, Nurse/Coach Interventions, ETG/ERG/EBM episodes, risk, and rules, etc)


• Candidate must have customer experience and health outcomes research experience, and experience in managing the design, development, and continuous improvement of complex systems and processes (working knowledge and experience implement Six Sigma or similar process improvement approaches a plus)


• Prior accomplishments creating and executing on customer experience and delivery system analytics strategic roadmap that enables corporate strategy

*Location:  *Hartford/Bloomfield, CT (open to other areas for highly qualified candidates)

Pay Benefits Work Schedule

CIGNA offers a competitive compensation and comprehensive benefits package
including health and wellness benefits, 401k plan, and work/life balance
programs, as well as opportunities for career growth and development.

How To Apply

We encourage you to complete all questions on the candidate profile if you
wish to be considered for this opportunity.

EEO Statement

CIGNA is an Equal Opportunity Employer