PT Information Systems Technician
Job ID #:2091 Location:Central Campus - Charlotte, NC 28204
Position Category:Non-Faculty Department:
Position Type: Employment Type:Part-Time
Education Required:See Minimum Qualifications Below Salary Grade:Part-Time
Experience Required:See Minimum Qualifications Below Eligible for Benefits:No
Position Closing Date:until filled

Position Description

Position Subject to Budget Approval.

Located in Charlotte, North Carolina, Central Piedmont Community College is a nationally recognized leader in workforce development with a commitment to teaching and learning excellence. As a learning-centered organization focusing on documented learning outcomes, the College provides high quality programs and services within a supportive environment.

Central Piedmont is the largest community college in the state with six campuses serving 75,000 learners annually. The College offers over 285 degree, diploma, and certificate programs in various areas including technical/vocational, health, culinary, hospitality, STEM-S, and professional careers as well as a comprehensive college transfer program. The College also offers a wide selection of programs and courses through Corporate and Continuing Education. These offerings are designed to address the personal, professional, organizational, and economic development needs of the community and are market-inspired, growth-oriented, and entrepreneurial in nature. They include Public Safety/Forensics, Healthcare, Real Estate/Mortgage Banking, an Information Technology Academy, and a Construction Institute.

Responsibilities of the Position:

This position is posted for present and future opportunities.:
General Function:
This is an entry technician-level position providing simple, routine physical installation of information system equipment and technical support to the users.

Characteristic Duties and Responsibilities:

1. Install hardware equipment at a user’s location. Tasks may involve installing, configuring, troubleshooting and user’s hardware and software.
2. May respond to inquiries and requests from users for assistance with the college’s computer systems or personal computers.
3. May identify problems, troubleshoots and provides solutions to assist users.
4. May act as a customer service advocate in resolving service requests; ensure problems are escalated through appropriate channels for resolution.
5. Maintains a broad knowledge of technology, equipment and/or systems within field of work.
6. May operate mainframe computer and peripheral equipment.
7. Performs other duties as assigned.

Position Requirements

Minimum Qualifications:
High school diploma or GED, 6 months of related experience
History of CPCC

Since its beginning, the College has been a national pacesetter in education. Standouts on the CPCC roster include a Pulitzer Prize winner, a Metropolitan Opera star, an Olympic gold medalist, a Medal of Honor winner, a television actress, and a pro football player. Countless others — chefs, healthcare providers, technicians, real estate brokers, paralegals, firefighters, law enforcement officers, trades people, and others who serve our community — share CPCC’s proud tradition.

CPCC has been providing educational opportunities since 1963, the year that the North Carolina General Assembly passed the community college bill. From its inception, the College was innovative in its teaching methods. CPCC soon garnered national recognition for its individualized instruction and computer-assisted instruction. In 1970, the College was invited to join the prestigious League for Innovation in the Community College, and is still an active member.

Dr. Tony Zeiss, CPCC’s third president, has led the College since December 1992. He is devoted to the mission of CPCC and to serving students and the community through customized training and workforce development. Under his direction, CPCC became a multi-campus community college in 1996 with the conversion of the North Area Learning Center in Huntersville to the North Campus. Four other campuses subsequently opened; Levine Campus in 1998, the Harper Campus in 1999, the West Campus in 2001, and the Cato Campus in 2002. CPCC now has full-service campuses across Mecklenburg County.

CPCC has grown from a small College with a dozen programs serving 1,600 students to one with over 100 degree, diploma, and certificate programs serving approximately 70,000 people in an array of credit and noncredit offerings. The College is the county’s premier workforce development resource, offering its educational services throughout the area.